If your order has not been shipped yet, you can cancel your order and reorder again.

If your order has already been shipped out, we will unfortunately not be able to change its contents.

If you ordered the wrong thing by mistake, there are 2 possible solutions:

1.You can place a new order on our website for the product you actually wanted. You can then return the incorrect product to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.

2.You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.

If you'd like to return or exchange an item, please contact our customer support team.

*Please note that we will be unable to cover any shipping fees incurred from this process.

Yes, you will receive an order confirmation email once payment is successful.

Order Confirmation Email:

After placing your order, you should receive a confirmation email from us. Your order number will be displayed at the top or within the order details section.

User Center:

If you have an account, log in to your User Center on our website. Navigate to My Orders to find the order number associated with your purchases.

We use encryption technology to keep your payment details safe.

We do not collect or store your credit card information.

All payments are securely processed through trusted third-party providers like PayPal or your card issuer. During checkout, you’ll be redirected to their secure platforms to complete your payment, ensuring your card details are never accessible to us.

PayPal

There are a few common reasons why a transaction might fail:

- Insufficient funds or an issue with your credit/debit card.

- Incorrect card details entered during checkout.

- Payment gateway settings or restrictions.

Here’s what you can do if your transaction fails:

- Double-check that your card details are entered correctly.

- Try using an alternative payment method, such as PayPal or a different card.

- Contact your card issuer with the error message for further assistance.

If the issue persists, please reach out to our support team here with the error details, and we’ll be happy to help.

No, our Magic Series comes with a separate USB-to-C cable. When the battery runs out, simply find a charger and plug it in.

The Bluetooth keyboard case and your iPad must be charged separately.

Each product comes with a user manual, which is also available on the product page of our website. Just follow the steps provided, and you can connect it in seconds. Once connected, there is no need to reconnect in the future.

Be sure to watch the setup video for step-by-step instructions on connecting your Bluetooth.

When the keyboard can't pair or doesn't stay connected to your iPad, try the following steps to see if the issue can be fixed:

 ● Make sure the keyboard case has enough power.

 ● Turn the keyboard off and wait 10 seconds before turning it back on.

 ● Clear all pairing records on your device, follow the manual to reset the keyboard case, and then re-pair it with your iPad.

 ● Try the keyboard with other iPads if possible to see if it works with another device.

If you’re still having problems with the product, you can contact ESR Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that we can find a faster solution for you.

Of course! We welcome custom orders. Please contact us via email to discuss the details.

If you accidentally ordered the wrong-sized keyboard case or the keyboard case doesn’t fit your iPad, please provide your iPad model name or model number, and we’ll send you the correct case.

 How to find your iPad model: 

 Go to Settings > General > About > Model Name/Model Number.

Our products are manufactured, tested, and sealed directly by the factory, ensuring they have never been used.

If you believe you have received a used or damaged item, please take clear photos and provide your shipping address. We will assess the situation and offer a free replacement if necessary.