• Warranty

    All products include a warranty.

  • Secure payment

    SSL Encrypted, Safe Checkout.

  • Customer Priority

    Your satisfaction is our highest goal.

  • Easy Returns

    Simple and convenient process

FAQs

Frequently Asked Questions

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1. How do I apply for after-sales service?

Contact us via our support email with your order number and issue details. Our team will usually respond within 1-2 business days.
2. What is the warranty period for products?

All products are covered by a 12-month warranty (specific products may vary as detailed on their respective pages).
3. Is exchange supported?

If quality issues are found within 30 days of purchase, we offer free exchange services.
4. What is covered under the product warranty?

The warranty covers manufacturing defects and functional issues under normal usage conditions. Physical damage caused by improper use is not covered.
5. How do I track the status of my return or exchange?

Once your return or exchange is processed, we’ll provide updates via email, including tracking information for the replacement product if applicable.
6. Can I request a refund instead of an exchange?

Yes, refunds are available for eligible returns. Please ensure the product meets the return conditions outlined in our policy.

Refund Policy

Return and Exchange Process

Simple Steps for Hassle-Free Returns and Exchanges

  • Step1

    Submit Your Request

    Contact us via email with your order number and details about the return or exchange.

  • Step2

    Ship your Product

    Once approved, carefully pack the product in its original condition and send it to the provided return address.

  • Step3

    Receive Confirmation

    After we receive the product, we will process your return or exchange within 3-5 business days and notify you of the outcome.

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